NYVIP3 MESSAGE No. 288
NYVIP3 MESSAGE No. 288
DATE: 08/18/2023
TO: ALL INSPECTION STATIONS
FROM: NYS DEPT. OF MOTOR VEHICLES
SUBJECT: OPUS Forfeiture of Transaction Fees
PLEASE BRING THIS MESSAGE TO THE ATTENTION OF THE STATION
OWNER AND/OR MANAGER
DMV is aware of frustrations with unacceptable Opus helpdesk wait times regarding the NYS
Vehicle Inspection Program.
In response to these concerns, DMV is requiring Opus to forfeit transaction fees collected for
five days as a sanction. Those fees will be credited to your station for inspections performed on
those days.
** You do not need to take any action to claim the applicable credit for your station. **
**You will be receiving a separate notice from Opus containing detailed information about the
credit for your inspection station.**
One of the Department’s missions is to provide quality customer service in all areas, including
to inspection stations that serve a vital role for all New Yorkers. Complaints, suggestions, and
comments are taken very seriously. We are working with Opus to ensure the customer service
being provided is the highest quality and is conducive to the day-to-day operations of your
business. DMV will continue to hold Opus accountable for providing inspection stations with
the expected level of support.
The implementation of NYVIP3 will continue this fall and will conclude December 1, 2023.
During the implementation, DMV will ensure minimal disruption to stations pursuant to the
State’s contract with Opus. We appreciate your participation in NYVIP and will continue to
closely monitor implementation and support.
Thank you.