NYVIP3 MESSAGE No. 288

DATE: 08/18/2023

TO: ALL INSPECTION STATIONS

FROM: NYS DEPT. OF MOTOR VEHICLES

SUBJECT: OPUS Forfeiture of Transaction Fees

PLEASE BRING THIS MESSAGE TO THE ATTENTION OF THE STATION OWNER AND/OR MANAGER

DMV is aware of frustrations with unacceptable Opus helpdesk wait times regarding the NYS Vehicle Inspection Program. In response to these concerns, DMV is requiring Opus to forfeit transaction fees collected for five days as a sanction. Those fees will be credited to your station for inspections performed on those days.

** You do not need to take any action to claim the applicable credit for your station. **

**You will be receiving a separate notice from Opus containing detailed information about the credit for your inspection station.**

One of the Department’s missions is to provide quality customer service in all areas, including to inspection stations that serve a vital role for all New Yorkers. Complaints, suggestions, and comments are taken very seriously. We are working with Opus to ensure the customer service being provided is the highest quality and is conducive to the day-to-day operations of your business. DMV will continue to hold Opus accountable for providing inspection stations with the expected level of support.

The implementation of NYVIP3 will continue this fall and will conclude December 1, 2023. During the implementation, DMV will ensure minimal disruption to stations pursuant to the State’s contract with Opus. We appreciate your participation in NYVIP and will continue to closely monitor implementation and support.

Thank you.